SAP CRM Online Training :

• Overview and Introduction

• Foundation & Architecture of my SAP CRM

• my SAP CRM Analytics

• my SAP CRM Marketing

• my SAP CRM E-Commerce

• my SAP CRM Channel Management

• my SAP CRM Sales

• my SAP Interaction Center

• my SAP Service

• my SAP Field Applications (with focus on Mobile Service)

• my SAP CRM for Industries

• Integration with other My SAP suite of modules

• CRM Base Customizing

• CRM Basic data & Customizing settings for these objects:

• Business partner

• Organizational model

• Territory Management

• Product master CRM Business Transactions

• Overview of generic functions in business transactions

• Activity Management (including Activity Journal and Groupware Integration)

• Transaction type and item category customizing for these objects

• Middleware settings:

• Middleware connections to R/3, APO and CRM

• CRM Business Partner – CRM Middleware

• CRM Middleware – Sales and Billing

• Basic concepts of CRM middleware

• Replication administration

• Monitoring & error handling

• Implement “Customer Interaction Centre”

• Architecture landscape

• Agent functions and processes in the IC

• Define CIC Profile and Customer-Specific Workspaces

• Define Front-office framework

• Component Configuration

• Action Box Configuration

• CTI Configuration: SAP CRM Online Training

• Client Implementation Case Study – Live Exercise

• Implement “Internet Sales”

• Architecture and landscape

• set up logical system and connection with OLTP R/3 and APO

• Configuration of the CRM Server – Base Customizing

• Configuration Web Application

• Creating Product catalogs

• Publication of Product Catalog content

• Create Internet User for order processing

• Sales Transactions using “Internet Sales”

• Web Shop Maintenance

• Client Implementation Case Study – Live Exercise

• Implement “CRM- Marketing” in SAP CRM Online Training

• Opportunity Management

• Activity Management

• Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution)

• Marketing Calendar

• Customer Segmentation

• External List Management

• Lead Management

• Marketing Analytics

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sap crm training certification