SAP CRM Online Training

SAP CRM Online Training  :

•    Overview and Introduction

•    Foundation & Architecture of my SAP CRM

•    my SAP CRM Analytics

•    my SAP CRM Marketing

•    my SAP CRM E-Commerce

•    my SAP CRM Channel Management

•    my SAP CRM Sales

•    my SAP Interaction Center

•    my SAP Service

•    my SAP Field Applications (with focus on Mobile Service)

•    my SAP CRM for Industries

•    Integration with other My SAP suite of modules

•    CRM Base Customizing

•    CRM Basic data & Customizing settings for these objects:

•    Business partner

•    Organizational model

•    Territory Management

•    Product master CRM Business Transactions

•    Overview of generic functions in business transactions

•    Activity Management (including Activity Journal and Groupware Integration)

•    Transaction type and item category customizing for these objects

•    Middleware settings:

•    Middleware connections to R/3, APO and CRM

•    CRM Business Partner – CRM Middleware

•    CRM Middleware – Sales and Billing

•    Basic concepts of CRM middleware

•    Replication administration

•    Monitoring & error handling

•    Implement “Customer Interaction Centre”

•    Architecture landscape

•    Agent functions and processes in the IC

•    Define CIC Profile and Customer-Specific Workspaces

•    Define Front-office framework

•    Component Configuration

•    Action Box Configuration

•    CTI Configuration: SAP CRM Online Training

•    Client Implementation Case Study – Live Exercise

•    Implement “Internet Sales”

•    Architecture and landscape

•    set up logical system and connection with OLTP R/3 and APO

•    Configuration of the CRM Server – Base Customizing

•    Configuration Web Application

•    Creating Product catalogs

•    Publication of Product Catalog content

•    Create Internet User for order processing

•    Sales Transactions using “Internet Sales”

•    Web Shop Maintenance

•    Client Implementation Case Study – Live Exercise

•    Implement “CRM- Marketing” in SAP CRM Online Training

•    Opportunity Management

•    Activity Management

•    Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution)

•    Marketing Calendar

•    Customer Segmentation

•    External List Management

•    Lead Management

•    Marketing Analytics

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sap crm training certification